‘Live Suite Media’ is a trading name of Live Suite Media Limited, registered in England under company number 11639215 whose registered office is Live Suite Media Limited, Enterprise & Innovation Services, Bowland Main, Lancaster University, Lancaster, LA1 4YT. For the purpose of the Data Protection legislation, we are the Data Controller of your personal data. This means that we are responsible for deciding how we use your information.
Personal information is information about you from which you can be identified.
Personal details, such as title and full name.
Contact details, such as email address and contact number.
Company or home address, including house name/number, postcode, street name, town and county.
Records of your communication with us, such as emails, survey responses, complaints regarding our products or services, made in any form, including complaints made orally, by email, letter and/or by online contact form submissions.
Telemetry information, such as your IP address (which is a unique number identifying your computer), all web pages viewed, server requests, details of the browser (including browser type, timings, connections, updates and exceptions), and details of the device you are connected with.
To provide and operate the Services.
To provide our users with ongoing customer assistance and job enquiry information.
To comply with any applicable laws and regulations.
It is necessary in order for us to provide you with our products and services, such as to fulfil our contractual obligations in providing you with our products and services.
Keeping records about you and our correspondence with you. This is so that we can appropriately and effectively manage our relationship with you. We may also have to keep such records to satisfy any legal and regulatory obligations.
To send you email communications to respond to your enquires and any further requests this may yield. If you do not provide the personal information that we request, then we will not be able to provide you with our products and services.
We will only use your information within Live Suite Media. We never share your data with any third party partners.
Ask for a free copy of any personal data we hold about you.
Ask for correction of any inaccurate information held about you.
Object to the use of your personal data for marketing.
Withdraw any permission you have previously given to us to process your personal data except where this is critical to us fulfilling our contractual and legal obligations.
Ask for your personal data to be deleted from our system/database. Please note that there are times when we will not be able to delete your data. This may be as a result of us fulfilling our legal and regulatory obligations, or where there is a minimum statutory period of time for which we have to keep your information. If we are unable to fulfil a request, we will always let you know our reasons.
Obtain, move, copy or transfer your personal information in a format which enables you to transfer that personal data to another organisation. You may ask to have your personal data transferred by us directly to the other organisation, if this is technically feasible.
Request that we suspend our processing of your personal data. Where we suspend our processing of your personal data, we will still be permitted to store your personal data, but any other processing of this information will require your consent, subject to certain exemptions (for example, processing is required by law or to prevent crime).
Complain to the Information Commissioner’s Office if you are not satisfied with our use of your data (https://ico.org.uk).
Protecting file servers and workstations with virus scanning software.
Making regular backups of files.
Using a system of passwords so that access to data is restricted.
Allowing only authorised staff into certain computer areas.
Using data encryption techniques to code data when in transit.
Ensuring that staff are only given sufficient rights to any systems to enable them to perform their job function.
We will only keep your data for as long as is necessary to provide our products and services to you and/or to fulfil our legal and regulatory obligations.
This website may contain certain links, including hypertext links, that will lead you to website or pages that are not under our control. These links are provided for your information and convenience and the inclusion of any link does not imply endorsement by us in any way of the site to which a particular link leads. We accept no responsibility or liability for the content of other websites. If you are redirected to another website via our website, you will need to contact that organisation separately to remove your details from their records.